1-4-8 Policy

11/28/2018 (Permalink)

At SERVPRO® of Gateway, we are committed to serving you 24/7/365. We are your water damage, fire damage, storm damage and mold remediation experts. We are also committed to contacting you in a timely manner, showing up promptly, and notifying your insurance company of the status of the loss efficiently and quickly. The numbers 1-4-8 have a particular meaning to us. Our commitment, when called by an Insurance Company or by our Call Center for a loss, is to contact the property owner within 1 hour of the First Notice of Loss, be on site within 4 hours, and contact the Insurance Company within 8 hours to report on the condition of the loss. We are judged on these three numbers, but frequently we beat these numbers. It is not unusual for us to call the property owner within minutes of receiving the FNOL and for us to be on site within an hour. We understand how important it is to be there to start the drying process. We care about your property and look forward to helping you at every opportunity.

SERVPRO of Gateway is faster to any size disaster. No water damage or fire damage is too big or too small for us. Call us when disaster strikes. 216-575-1985